WOW Total Cleaning & Restoration - Austin

Dishonest, dirty, and disrespectful is the kindest way to describe PuroClean of West Austin. I hired them in November 2023 after my upstairs neighbor's washing machine malfunctioned and flooded my condo. Among the many horrors I experienced, PuroClean of West Austin left construction trash in my 500 square foot condo for more than 9 months, forcing their workers to step over trash every day they showed up to work, which wasn’t very often. The trash was only removed after I fired them. Even then Oswaldo argued that he was allowed to leave my small home full of trash. PuroClean employees used my washer and dryer instead of a sawhorse to cut sheetrock. Again, not a problem for Oswaldo Loor and PuroClean. However, that’s all just disrespectful. The most egregious offense is the extent of insurance fraud they’re committing which raises costs for us all. They replaced my damaged sheetrock with cheaper, thinner sheetrock leaving a gap between the flooring and the wall. Either they didn’t know how to install the baseboards because of this gap or couldn’t see them because of all the trash, I’m not sure. They only installed 3 baseboards in the bedroom. The second contractor replaced the rest. PuroClean only painted the walls in the bedroom; I painted the baseboards and all the other walls and ceilings. They were paid to paint everything. PuroClean addresses their much higher prices by claiming their work is better. If anything, it’s worse. Their prices were more than double the other 3 bids I received for the rebuild. I had to fire them and hire a new contractor at which time PuroClean of West Austin decided to hold hostage my personal property claiming they had done extra work beyond the agreed-upon scope. I had to pay them for this "extra" work plus additional storage fees before they returned my personal property a month after I asked for it. That’s extortion. Again, not a problem for Oswaldo Loor and PuroClean. They used at least 4 times as many boxes as needed for the packout. More boxes, more storage space, more profit for PuroClean! Nearly empty boxes, stacks and stacks of them. Boxes floor to ceiling, taking up the entire space, so many they had trouble bringing the last few inside. Yet they somehow managed to damage most of my furniture despite it being all wrapped and taped. It’s almost as if it was damaged intentionally. Waldo kept pressuring me to pay him directly instead of waiting for the insurance payment. I figured it was because the insurance reimbursement would be far less than PuroClean's pricing and it was. Far less. One of their tactics to get more money is to have the client, me, argue with the insurance company until they agree to pay out more money. Regardless, I live in a condo and the HOA portion is not mine to repair. A professional wouldn’t work on a home without permission of the owner. I’m not the owner of the HOA property. I had no reason or legal authority to pay to repair HOA property. Waldo hired Ivy Buchanan a few months into my experience with them. Ivy initially refused to refund for work they were paid for yet didn't complete. She claimed I had "released" them therefore no refund was due. Even after admitting they hadn’t finished some of the work they refused to refund anything until I provided line items on the invoice that I "thought" hadn’t been done. Waldo and his office manager Ivy refused to refund me for the painting they failed to complete. I painted everything myself except the bedroom, although PuroClean was paid by both the HOA insurance company and my insurance company for that painting. PuroClean left a single coat of primer with most of the nail holes exposed, not filled, sanded, or painted. It’s shoddy work all around. I could fill this page, there's so much more. There's a leak in the same area right now that may or may not be related to their shoddy work. I'll find out when they open the very recently installed wall. I won’t be hiring PuroClean again and I would encourage everyone to stay far away. Check other review sites. Waldo's BNI group fluffs his reviews.

They were very quick to come over to diagnose and repair a damaged drain pipe in my garage. Oswaldo and Luis were very professional and friendly to work with! They did a quality job on short notice, and was even super helpful in referring us to a plumber for the repair with a very quick turnaround. I'm glad we chose PuroClean of West Austin! Happy customer, would use them again :)

I had the pleasure of working with Ivy and can't say enough good things! She is incredibly professional, knowledgeable, and attentive. Her communication was top-notch, and she went above and beyond to ensure everything was taken care of efficiently. If you're looking for someone reliable and dedicated, Ivy is the one to trust!

I recently dined at Mold Inspection Doctor in Schertz and had a fantastic experience! The atmosphere was welcoming, and the staff was friendly and attentive. The food was delicious and cooked to perfection. I highly recommend this place for anyone looking for a great meal. Can't wait to return!

I recently dined at Mold Inspection Doctor in Schertz and had a fantastic experience! The atmosphere was welcoming, and the staff was friendly and attentive. The food was delicious, with great flavors and fresh ingredients. I highly recommend this restaurant to anyone looking for a wonderful meal. Can't wait to come back!

I recently visited Mold Inspection Doctor in Schertz, and I was thoroughly impressed! The staff was friendly and knowledgeable, making the process smooth and easy. The service was prompt, and I felt well taken care of throughout the visit. I highly recommend them for anyone in need of mold inspection services!

I recently dined at Mold Inspection Doctor in Pflugerville, and it was a fantastic experience! The atmosphere was warm and welcoming, and the staff was friendly and attentive. The food was delicious and beautifully presented. I highly recommend this place for anyone looking for a great meal. I'll definitely be back!

I recently had a wonderful dining experience at Mold Inspection Doctor Pflugerville. The atmosphere was inviting, and the staff was friendly and attentive. The food was delicious and beautifully presented. I highly recommend this restaurant for anyone looking to enjoy a great meal in a pleasant setting!

I recently dined at Mold Inspection Doctor in Pflugerville, and it was a fantastic experience! The staff was friendly and attentive, creating a warm and welcoming atmosphere. The food was delicious and beautifully presented. I highly recommend this place for anyone looking for a great meal. I'll definitely be back!

I recently had the pleasure of dining at Mold Inspection Doctor in New Braunfels, and it was a fantastic experience! The atmosphere was welcoming, and the staff were friendly and attentive. The food was delicious and well-prepared, making for a delightful meal. I highly recommend this restaurant to anyone looking for a great dining experience!

I recently dined at Mold Inspection Doctor in New Braunfels and had a wonderful experience! The staff was friendly and attentive, and the atmosphere was warm and inviting. The food was delicious and beautifully presented. I highly recommend this place for anyone looking for a great meal. I can't wait to return!

I recently had the pleasure of dining at Mold Inspection Doctor in New Braunfels, and it was a fantastic experience! The atmosphere was warm and inviting, and the staff were friendly and attentive. The food was delicious and fresh, making every bite enjoyable. I highly recommend this place to anyone looking for a great meal!

We have not purchased a home in many years, and our current property is our first home since we moved to Texas. Josh was amazing! He came out quickly to the property, but was thorough and meticulous in his work. Josh took the time to walk us through his findings and provide comprehensive feedback every step of the way. Because of the fine work of A-Pro, we were confident moving forward with our purchase and are thrilled with our new home. Josh also provided a full checklist for us to work through. Thank you so much, A-Pro!

Josh is excellent! He did an incredible job with our inspection, and even accommodated our tight deadline. He is extremely thorough, helpful and gave us all the information we needed to make an informed decision in our home buying journey. I'm very happy we came across him or we may not have ended up with our dream house!

Josh did an outstanding job on our home inspection! He was incredibly thorough, meticulously checking every detail, which gave us great confidence in our decision-making process. Even after the inspection, he took the time to answer all of our follow-up questions, which really put our minds at ease about purchasing the house. His professionalism and dedication were top-notch, and we highly recommend his services to anyone in need of a reliable home inspector. Thanks, Josh, for your excellent work!

Kierra, Drew, & Jesse were great! We had a leak in the unit above and needed a dry out immediately. They came same-day and started the evaluation and dry out process, kept things tidy and organized and helped to move items from the areas affected. Now it’s time for the insurance situation on my end, but ServPro came through and helped prevent lasting damage. Thanks y’all!

I recently visited SERVPRO of South Austin and had a fantastic experience! The staff was friendly and attentive, making me feel right at home. The atmosphere was inviting, and the food was delicious. I highly recommend this place for a great meal and wonderful service!

I recently dined at SERVPRO of South Austin, and it was a fantastic experience! The food was delicious and fresh, and the staff was friendly and attentive. The atmosphere was warm and inviting, making it a perfect place to enjoy a meal. I highly recommend this restaurant to anyone looking for a great dining experience!