Water Damage Restoration Melissa - McKinney

The Intensa Dry team was professional, kind, extremely capable, and they each did an excellent job helping us when our pipe burst. They were extremely knowledgeable, thorough, and they showed up within an hour to the Arlington area to help us with our emergency to immediately begin mitigation of the damage. They helped us improve our home during the restoration process. We were pleasantly satisfied during what was an extremely stressful time for us. We especially appreciated John and Ruben for their exceptional skills, as well as Eric for his communication and assistance!

Intense Dry was absolutely amazing. My entire downstairs was flooded. The situation was overwhelming. From the moment I called them, I knew I was in good hands. They worked with my insurance company to ensure everything was covered. What wasn't covered, they worked with me on pricing. And after living in temporary housing for two months, I came back to a beautiful house. There is nothing I would change.

We worked with Intensa Dry after our water heaters failed and flooded the master bathroom. From our initial contact with John, through to Eric and Alex on our restoration project, we couldn’t have been happier. The care and attention to detail throughout the rebuild was second to none. Very professional in both communication and working each day. Would highly recommend!

Following the freeze, a pipe in our kitchen burst. They handled all the repairs and ensured it was restored to its original condition. Satisfied customer!

We had a toilet overflow and gave them a call. They did a very good job with the drying and restoring. Very happy. Thank you so much for the job well done.

We had a flood years back. This company was the greatest for restoration and water damage. I give you them5 stars. And very professional and wonderful employees

Andrew, Kyle, BIG Noah & Dom were so very helpful with a leak going on at our E. Plano location! They came out very quick & got us squared away! Thanks guys! …

Zach, Kole and Dom were amazing. Rescued us from a 3-day water leak that had filled a huge portion of our home. They were kind, reassuring and professional. I can’t recommend them highly enough. Well done.

Sergio, Tyler and Derick were great. Efficient and carefully with our furniture. Big job they were here for 2 days. Cannot say enough good things about these guys.

Justin, Michael, Aniston, and Edgar took great care of my home in Lake Dallas. I used to be so stressed during weather after spring 2024 heavy rain flooding my crawlspace daily. Now everything is functioning beautifully with healthy humidity. I have my home health and mental health back. Darrin takes the time to explain everything fully and never comes off salesy, he just wants to help. I made the right choice when I went with Olympic Restoration for my encapsulation.

This job was finally finished Sept. 26, 43 days after work began. They told us 5-6 days in our initial interview. Before any more is said, the work crews who came to the house must be commended. They worked in a difficult space, in unpleasant conditions for weeks (yes... weeks) with no complaints, with professionalism, politeness and graciousness. We contacted Olympic in July (20th), as our floors were buckling. The reason was humidity in the crawlspace. Having duly researched, I believed encapsulation would be the best way to deal with the issue. Olympic were the first to respond, and with their high local ratings, them being a locally owned company, and the pricing seeming reasonable, we canceled all other prospective companies and immediately requested work from Olympic. Due to their schedule, we were given an August 14 work start, even though it was 3 weeks away, provided we make the $7500 down payment on the work. We found this acceptable and paid. On August 2nd I was called by a representative asking me to delay work and move my date. I told the representative no, he had already been to the house and seen the floor damage, so he knew why we were eager to begin. So, they agreed the start date. We were promised a 5–6-day job. We were told we could remain in the house during mould treatment. The job wasn't physically completed, and the equipment not working for a month. The work crew were surprised my wife was in the house for the mould spray. She should have been told to leave, they said. After the first week they had to return. The job was taking longer than usual due to the tightness of the crawl space. The crawl space was inspected thoroughly on the first visit. Numerous pictures were taken by the inspector and shared with us. I see no reason the upcoming size issue wouldn't have been known 3 weeks prior to the start of work. The mould treatment took two days. I see no reason why, at that time, the crew wouldn't have recognised the difficulty they would face. The crews returned the following Monday for week two and then every day that week, in one form or another the crew either left for other jobs, worked with a reduced crew, or did not appear at all. Usually we were told "we may or may not be here tomorrow." The impression this gave was that every other job Olympic had was more important than ours. They knew, from day one, that the floor damage was our reason for wanting the job done. They saw the floor at the house while working there. They understand, surely, that every day the dehumidifier is not functioning is a day more damage is done to the floor. It began to be a case of wishing we had hired ANYBODY ELSE for the job. In week 3 with 1-2 days more work required they showed up once. One time. On the Friday. So, 4 more days of no work and more humidity. When the electrical crew arrived to connect the sump and dehumidifier, they discovered that it would require additional work to connect our electric, and they left. We were promised a quote. We got one 4 days later. We immediately gave authorisation to begin the work. They scheduled it for 10 days later. So, even with a dehumidifier and sump ready to go, the equipment was offline and still, more humidity. When the wiring was connected the electricians put all their waste in our recycle bin, in violation of city ordinance. Olympic, knowing the equipment was set up on the Friday, scheduled a visit to check it... 4 days later, on the Tuesday. The humidity levels gradually went down. Olympic had to return to point the dehumidifier in the right direction (we were told.) Meantime, the crew that cleared out the crawlspace also left rocks, batteries and other garbage in our yard. (See images.) $15, 000 for 6 days work. It ended up being 43 days, and no idea the additional cost to use for the continued damage to the floor. I'm sure the space requires maintenance. No way we'll use Olympic, and we'll be calling other companies to check the current work.

Thomas was great to work with. He went above and beyond to do an excellent job. His top priority was doing great work. He also communicated well and always showed up when he said he would. He did a fantastic job.

Tyler was awesome. Profesional, fast and friendly. Gets the job done right the first time. Highly recommend.

Flood Pros USA is a fantastic place to dine! The food is delicious and always fresh. The atmosphere is welcoming and the staff is friendly and attentive. I had a wonderful experience and can't wait to return! Highly recommend!

Flood Pros USA is a fantastic restaurant! The atmosphere is warm and inviting, and the staff is incredibly friendly. The food is delicious and always fresh. I highly recommend trying their signature dishes. Overall, a great dining experience that I can't wait to enjoy again!

This is the 2nd time I have used Flood & Fire restoration for general carpet cleaning. Lael was professional and on time. He very clear in his quote and pricing - which were fantastic and much more affordable. I like that this is a small local business. I will use again and tell my friends/neighbors. My carpets look brand new and the smell is nice - not chemical smell at all.

Beat carpet and furniture cleaning company we have found. Excellent work and fair pricing. We will continue to use them and recommend them to everyone!

Lael does an outstanding job on carpet cleaning! He goes the extra mile to ensure the job is done thoroughly and that the customer is happy.