SERVPRO of Cypress-Houston

SERVPRO of Cypress - Houston

  • 4.8 (345)
  • 📌 Overview

SERVPRO of Cypress is a premier restoration and cleaning service dedicated to helping homeowners and businesses recover from unexpected disasters. With a commitment to excellence, we specialize in water damage restoration, fire damage restoration, mold remediation, and a variety of cleaning services tailored to meet the specific needs of our clients. Our team of highly trained professionals utilizes advanced techniques and state-of-the-art equipment to ensure that properties are restored to their pre-loss condition efficiently and effectively.

At SERVPRO of Cypress, we understand that disasters can strike at any time, which is why we offer 24/7 emergency response services. Our focus on customer satisfaction drives us to provide prompt, reliable service while maintaining clear communication throughout the restoration process. Whether it’s a small residential issue or a large commercial project, we take pride in delivering high-quality results. Trust SERVPRO of Cypress to make your disaster “Like it never even happened.”

🛠 Offers Water Damage Service

🥇 Reviews

  • 4.8 (345)
Sharon Bolden

If you are going to use this company/location, make sure you keep copies of all of your documents, text messages, pictures, phone calls etc. and ladies don’t let them come to our home to smooth talk you. After months of back & forth, headaches, lies and empty promises, I haven’t had any peace in my home/life since Servpro. These people knew I had one of the best insurance companies and knew how bad I needed my place finished and in my opinion, I feel like they took advantage of us both. They sent estimates to my insurance company for things that they did not even do at all. They fast talked me into hurrying up and sign this and sign that to get a move on things before the holidays and never gave me a copy of anything and they WEREN’T even done before the holidays. It was the worst Thanksgiving and Christmas EVER. Instead of putting some things in writing, they chose to come talk to me verbally so it would be their word against mine. After receiving thousands of dollars from me that was sent to me from my insurance company per their estimate, Servpro had me send them the entire amount and is still asking for more even though they owe me for the pack out that wasn’t done and me cleaning my own place after they were done. What company doesn’t clean up after they do construction to ones home?? My insurance company states that thousands should have been left over & can’t believe Servpro asked for it all. Now I’m receiving phone calls and emails to my job from Servpro’s Collections department demanding money stating I had an outstanding balance for over $7,000. I kept ignoring it because my field manager’s name was on the email and I thought he was taking care of it. I finally called them back and the lady was so rude and kept talking over me until it became a shouting match. I tried to talk she would cut me off. I feel something just isn’t right. My insurance company paid for a pack out and looking at the pictures, you see there was NO pack out but they got paid for it and still have my money. They dropped off boxes to me and I had to pack my own personal items and store them in my garage. Some of my furniture was partially covered in plastic. One of the workers even urinated all over my restroom (see pictures). I had to clean that up. I also just ran across a text from that same coworker saying he was in my bed taking a nap. Servpro broke my granite top which caused a halt. Per the field mgr., approval from the insurance company was needed. I was told it was approved but now I’m being told the insurance didn’t pay and I’m being billed. Why was I waiting for an approval and PLUS I did get a phone call from my insurance company as well as an email I just found stating the top was approved but ServPro is stating they didn’t get the money?? It’s been a few months and I’m still cleaning. I have Sarcoidosis which is a terminal lung issue and have to deal with the cleaning of all the dust and strong fumes. The other day when telling a field manager about the call from collections, the exact response I got was “we’re going to work out an ending credit and get back with you”. I’m like on 01/16/2025 you came by to have me sign a paper stating you all were returning me $1,500 for my troubles and another $800 plus for some work that was not done and now you’re “working on another ending credit”?? Nothing was said about them returning my money for the pack out that wasn’t done. Then I get an email last week stating I get a credit for $400 something dollars and now a different credit for the 3rd time. They owe me for the pack out and clean and does not want to send that money to me. They want to put it towards a balance. They are keeping it. This is a sad situation because I trusted them. I was told to request a copy of all of my documents I signed along with a list of items that were bought and things that were done and nobody responded to that. I did that on 02/03/2025 and got no response. But this will be going on social medial, Yelp and the news so no one else will have to go through this.

  • 11111 Jones Rd W, Houston, TX 77065, United States

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