RestoPros of NE Austin - Round Rock

I had a flood in my house from a busted pipe and my house flooded and I called dryit services and they were out there within an hour. Mercy and Aaron were amazing. They walked me through. Every step told me what needed to happen. I’ve never had this happen, nor have I gone through they were very helpful definitely five star. I will give them review and continue to work with them. They are the best company.

We had a great experience with Dry It. They were very kind and helpful over the phone. When Aaron came to our house he was really informative and helpful. Great experience.

I had Fix it! Services come out to our home to assess some water damage we had from recent flooding, their technician Nancy got us taken care of very quickly and I was highly satisfied with the work. They were very professional and affordable. I would recommend

Brandon and his team are outstanding. They are highly professional and attentive, quickly addressing all my concerns. The team worked diligently to dismantle the drywall and sealed off our living area with plastic from top to bottom, preventing any dust or odor from spreading to other areas of the home. Additionally, they made sure to clean up the work area at the end of each day. I am very pleased with the services they provided and highly recommend Blackhill Restoration for any water damage issues. They are extremely professional and do excellent work.

I would highly recommend Blackhill restoration for water damage repairs. Joseph Alicea was the lead technician and he kept us informed of every step along the way. He was in top of every single detail and extremely thorough. The whole time was excellent …

Blackhill is an incredible restoration company to work with. Within 5 hours of me reaching out there was a team at my house helping assess damage and talking me through the process. Justin and his team went above and beyond all expectations. They were extremely transparent with every step taken, answered any question I had, and provided the information I needed to make an informed decision which they were always respectful of. Justin even went out of his way to meet my insurance adjuster with me to help answer all technical questions and advocate on my behalf. I could not have asked for better service, they helped make a stressful time much more manageable.

John from Dry Force Water Removal Specialist was incredibly prompt and professional. He arrived quickly after I called and did a thorough inspection of the affected area. His attention to detail and clear communication gave me peace of mind during a stressful situation. I highly recommend him for anyone needing fast and reliable water damage assessment and removal services.

Dry Force Mitigation is an outstanding company. A year ago I had a bad experience with a different company. This year, Goettl Plumbing suggested Dry Force and I contacted them. Alex with Dry Force, was respectful, friendly, courteous, explained everything in detail, and he took lots of pictures. Unlike the other company who overcharged and didn’t have the pictures to support their charges, Dry Force supported their charges in detail with pictures regarding everything they were doing. Hopefully I won’t need a water mitigation company again, but if I do then Dry Force is who I will call and who I will also recommend to my friends.

Dry Force was great with helping me with my shower disaster! The shower leaked and soaked the surrounding walls. They were able to get the walls dry, and using sensors, were able to monitor the progress remotely. Jonathan was so kind and did his absolute best to help me get things sorted out. He was respectful of the space, and was very informative about next steps. I highly recommend!

ServPro deserves 5 stars for managing our situation from start to finish. With an amazing team of hardworking ladies, Alejandra, Jaqui, Osmaidy and Zuly, who packed our items with care. Supervisors Judith and Daniel kept us updated and informed. Thank you!

After a certain utility company drilled a hole through the sewer line at my Georgetown home causing sewage to back up into the house, ServPro was called on to handle all mitigation and renovation. There were several inches of black water throughout the house. A TOTAL nightmare! From the beginning, ServPro reps including Jordan, Chance, and Pete exhibited the utmost concern and professionalism to help me overcome this HUGE inconvenience. They addressed every problem thoroughly and did a total rehaul on the house in a timely manner to help me get on with my life. I could not have done it without them. Highly recommended for all levels of mitigation and renovation. The house looks amazing! Thanks ServPro !

AVOID at all costs! In a nutshell: Servpro of Pflugerville is negligent and ignores the laws for mold removal in Texas that are in place to protect consumers and homeowners. They demolished entire walls in my home when our protocol called for a precise excision of 2 feet. Their complete dismissal of state regulated safety procedures exposed my family to unsafe living conditions and potentially exposed the rest of my home to toxic mold spores. Their work failed the first visual inspection for clearance. They charged us for services that were never provided and equipment that was never present on site or used despite it being required in our protocol. When we addressed the false billing practices and requested an updated bill that accurately reflected the services provided, they increased our bill and filed with collections. They never sent us a paper bill. We never had a change order. They will destroy your home, spread your mold problem and bill you incorrectly. RUN! The full story: Our home was found to have dangerously high levels of toxic mold. We had an independent inspector detail a very specific mold removal protocol to keep our family, our pets, and our belongings safe. Then we made the mistake of hiring ServPro of Pflugerville. Marc was the mold division manager that we worked with and the choice to go with Servpro was the worst move we could’ve made. Our contract specifically outlined that all services were to follow the mold removal protocol written by the independent inspector (which is state law). However, once under contract, and after they'd received 50% of our bill paid up front, their team disregarded our protocol and basically just did a hack demolition job on the front half of our home. They failed to secure negative air pressure, they didn’t follow the protocol for how to seal off the rooms effectively and they ripped out an entire wall of my home when the protocol outlined only removing 2 feet of sheetrock! They ripped out sheetrock, insulation, and windowsills, and just threw them out the window onto my front lawn without any bags or proper containment. They taped unaffected surfaces and ripped holes in adjacent walls that should not have been affected. They failed to remove my furniture from the rooms (which is against state guidelines) and then failed to clean them or even turn my couch back rightside up when they left. The rooms were dusty and uncleaned but our bill has in depth HEPA vacuuming that never occurred. Tape was left on furniture and vents and trash was left in the rooms. This company operates as a predatory agency that will hurt the health of your family and the integrity of your home through complete disregard for your safety, belongings, and the mold protocol that they are hired to follow and required by law to adhere to. They didn’t follow safety precautions and literally threw a windowsill out of my upstairs window almost hitting me in the head when I walked outside with my toddler! I discussed these project violations with Marc, the mold division manager in charge of our project. I was reassured that these issues would be remedied. They were not. I requested a new team since the team assigned to us was clearly untrained and unsupervised. They were not following the written guidelines for their work. Despite my requests, the same team was repeatedly sent to my home. The project ran more than double the quoted time due to failures in scheduling their resources. We were billed for services that were never performed and equipment that was never present. Servpro failed to perform mold remediation to the required standard set by Texas law and their dismissal of the required safety procedures outlined in our protocol exposed my family to unsafe living conditions in addition to exposing the rest of my home to toxic mold spores. Mold remediation is a nightmare when you hire a disreputable and predatory company like Servpro. Save yourself the health risks, financial exhaustion, and emotional rollercoaster of this company. Tx mold laws: https://www.tdlr.texas.gov/mld/laws-rules.htm

I recently had the pleasure of working with Manny and Eric on a water damage loss, and I couldn’t be more impressed with their service. From start to finish, they were professional, punctual, and incredibly friendly. They took the time to explain everything clearly and made sure the job was done thoroughly and efficiently. Their attention to cleanliness was outstanding—they left everything spotless after completing their work. I truly appreciate their hard work and dedication, and I would highly recommend this company to anyone in need of water damage restoration. Thank you, Manny and Eric, for a job well done!

I very rarely post any reviews online, but I'm making this exception because I was so very favorably impressed by the excellent service provided to me this past week by the local Core/WB Arthur team. I want to commend specifically the site team Isidro and Isaiah, who very promptly and efficiently came in to begin water damage remediation work, and did such an excellent job in this first phase. They contacted me by phone about 30 minutes in advance of their arrival each day, explained clearly what they were doing, answered all my questions, and completed the work quickly and effectively. Highest kudos for an excellent job so far, which I hope will continue in the next phase of this project.

We recently had the pleasure of working with Nate and Shane from CORE by W.B. Arthur for mitigation work in our master bathroom, and we couldn’t be more impressed. From start to finish, they were absolutely fantastic! Their professionalism, skill, and attention to detail were evident in every step of the process. Not only were they incredibly efficient, completing the work quickly without cutting any corners, but they also made us feel confident in their expertise. It’s clear they take great pride in doing the job right, and their craftsmanship speaks for itself. On top of that, they were both extremely kind and courteous, making what could have been a stressful situation feel manageable and seamless. Nate and Shane went above and beyond to ensure everything was done to the highest standard. It’s rare to find such a combination of great work ethic, technical skill, and genuine friendliness. If their supervisors are reading this, know that you have two rock stars on your team. We’re grateful for their help and would trust them again for any future projects in a heartbeat. Thank you, Nate and Shane, for making this experience such a positive one!

I've had the opportunity to work with United Water on many occasions - their professionalism, expertise, and dedication to quality service are second to none. Their entire team cares - they respond quickly, communicate clearly, and deliver top-tier restoration work that truly help homeowners in difficult situations. Their attention to detail and commitment to doing the job right the first time make them a trusted partner in the industry. Highly recommend!

We've worked with several water restoration companies, but this team stands out for their punctuality and attention to detail. They show up on time, get straight to work, and leave no stone unturned. Their ability to communicate clearly and reassure homeowners in stressful situations is invaluable. It's refreshing to work with a company that genuinely cares about both the quality of their work and the people they’re helping.

We are so grateful we found United Water Restoration Group to take care of our mold problems! They are a company of integrity and care. Every single person we interacted with was professional, patient and knowledgeable. They really go above and beyond. Highly recommend!