- 📌 Overview
PuroClean of West Austin is a leading provider of property damage restoration services, dedicated to helping homeowners and businesses recover from unexpected disasters. With a strong commitment to excellence, our team of certified technicians specializes in water damage restoration, fire and smoke damage remediation, mold removal, and biohazard cleanup. We understand that emergencies can occur at any time, which is why we offer 24/7 response services to ensure prompt assistance when you need it most.
Our state-of-the-art equipment and proven techniques allow us to efficiently restore properties to their pre-damage condition, minimizing disruptions to your life or business. At PuroClean of West Austin, we pride ourselves on our customer-centric approach, working closely with clients to alleviate their stress and provide clear communication throughout the restoration process. With a focus on integrity, compassion, and professionalism, we strive to be your trusted partner in recovery, ensuring peace of mind during challenging times.
🛠Offers Water Damage Service
🥇 Reviews
- 4.4 (19)
-
Sharon Yancey
Dishonest, dirty, and disrespectful is the kindest way to describe PuroClean of West Austin. I hired them in November 2023 after my upstairs neighbor’s washing machine malfunctioned and flooded my condo. Among the many horrors I experienced, PuroClean of West Austin left construction trash in my 500 square foot condo for more than 9 months, forcing their workers to step over trash every day they showed up to work, which wasn’t very often. The trash was only removed after I fired them. Even then Oswaldo argued that he was allowed to leave my small home full of trash. PuroClean employees used my washer and dryer instead of a sawhorse to cut sheetrock. Again, not a problem for Oswaldo Loor and PuroClean. However, that’s all just disrespectful. The most egregious offense is the extent of insurance fraud they’re committing which raises costs for us all. They replaced my damaged sheetrock with cheaper, thinner sheetrock leaving a gap between the flooring and the wall. Either they didn’t know how to install the baseboards because of this gap or couldn’t see them because of all the trash, I’m not sure. They only installed 3 baseboards in the bedroom. The second contractor replaced the rest. PuroClean only painted the walls in the bedroom; I painted the baseboards and all the other walls and ceilings. They were paid to paint everything. PuroClean addresses their much higher prices by claiming their work is better. If anything, it’s worse. Their prices were more than double the other 3 bids I received for the rebuild. I had to fire them and hire a new contractor at which time PuroClean of West Austin decided to hold hostage my personal property claiming they had done extra work beyond the agreed-upon scope. I had to pay them for this “extra” work plus additional storage fees before they returned my personal property a month after I asked for it. That’s extortion. Again, not a problem for Oswaldo Loor and PuroClean. They used at least 4 times as many boxes as needed for the packout. More boxes, more storage space, more profit for PuroClean! Nearly empty boxes, stacks and stacks of them. Boxes floor to ceiling, taking up the entire space, so many they had trouble bringing the last few inside. Yet they somehow managed to damage most of my furniture despite it being all wrapped and taped. It’s almost as if it was damaged intentionally. Waldo kept pressuring me to pay him directly instead of waiting for the insurance payment. I figured it was because the insurance reimbursement would be far less than PuroClean’s pricing and it was. Far less. One of their tactics to get more money is to have the client, me, argue with the insurance company until they agree to pay out more money. Regardless, I live in a condo and the HOA portion is not mine to repair. A professional wouldn’t work on a home without permission of the owner. I’m not the owner of the HOA property. I had no reason or legal authority to pay to repair HOA property. Waldo hired Ivy Buchanan a few months into my experience with them. Ivy initially refused to refund for work they were paid for yet didn’t complete. She claimed I had “released” them therefore no refund was due. Even after admitting they hadn’t finished some of the work they refused to refund anything until I provided line items on the invoice that I “thought” hadn’t been done. Waldo and his office manager Ivy refused to refund me for the painting they failed to complete. I painted everything myself except the bedroom, although PuroClean was paid by both the HOA insurance company and my insurance company for that painting. PuroClean left a single coat of primer with most of the nail holes exposed, not filled, sanded, or painted. It’s shoddy work all around. I could fill this page, there’s so much more. There’s a leak in the same area right now that may or may not be related to their shoddy work. I’ll find out when they open the very recently installed wall. I won’t be hiring PuroClean again and I would encourage everyone to stay far away. Check other review sites. Waldo’s BNI group fluffs his reviews.
More like this
Places similar to PuroClean of West Austin
- 4.8 (281)
-
-
WOW Total Cleaning & Restoration is a premier cleaning and restoration service dedicated to transforming spaces and ensuring a pristine environment for both residential and…
- 1116 Regal Row, Austin, TX 78748, United States
- NA (NA)
-
-
Mold Inspection Doctor Pflugerville is a premier provider of comprehensive mold inspection and remediation services in the Pflugerville area. Our expert team is dedicated to ens…
- 302 N Heatherwilde Blvd, Pflugerville, TX 78660, United States
- NA (NA)
-
-
Mold Inspection Doctor New Braunfels is your trusted partner in ensuring a healthy indoor environment for your home or business. Specializing in comprehensive mold inspection an…
- 1650 Independence Dr, New Braunfels, TX 78132, United States
- 5 (94)
-
-
A-Pro Home Inspections New Braunfels is a premier inspection service dedicated to providing comprehensive and reliable home inspection solutions for prospective buyers, sellers,…
- 410 W San Antonio St, New Braunfels, TX 78130, United States
- 5 (1)
-
-
SERVPRO of South Austin is a leading provider of fire and water damage restoration services, dedicated to helping residential and commercial clients recover from unexpected disa…
- 7019 Burleson Rd, Austin, TX 78744, United States
- 5 (1)
-
-
Arbordry Water Damage Restoration is a premier service provider dedicated to restoring homes and businesses affected by water damage. With a commitment to excellence, our team o…
- 1671 S I-35 South Frontage Rd, New Braunfels, TX 78130, United States